SHIPPING INFO

As for the moment we provide shipping as below:

COUNTRIES GDEX / NINJA VAN   GDEX / NINJA VAN  DELIVERY TIME FRAME
West Malaysia *Products Shipping Infomation FREE SHIPPING ABOVE RM 100  7-14 working days  (except Sat,Sun & Public Holidays)
East Malaysia *Products Shipping Infomation FREE SHIPPING ABOVE RM 100 7-14 working days (except Sat,Sun & Public Holidays)

*Kindly refer shipping rate @ individual product pages at shipping information area as show below. 

*Based on individual products.

What are your delivery options and how much is shipping?

You will receive an email for Order Status Update with parcel tracking number information and track it via cs@euphoriamalaysia.my

Your order will be delivered between 7 - 14 working days except for Sat, Sun and Public Holidays.

Delivery to some postcodes and the outlying areas outside Klang Valley may take slightly longer. Shipping may take longer during sale periods, holidays, and extreme weather. 

Our partners are unable to deliver during weekends and public holidays. Please expect to receive your parcel on working days only.

Can I collect my order directly from Euphoria Malaysia office? 

Unfortunately, we do not have Self Collection option for the time being.

Do you ship to P.O. BOX or Parcel Lockers?

As we require a signature for all parcels, we do not ship to P.O. BOX or Parcel Lockers. We only ship to valid business and residential addresses to which we can ship the order. Euphoria Malaysia will not be liable for any lost orders should you request for your order to be delivered without any signature.

Any request for Authority to Leave without Signature will be at your own risk.

How to track my order?

To track and check the status of your order, please check Tracking Number sent to your email and click ‘Track My Order’ on the tracking. Please see our website track page to check on the status of your package https://www.euphoriamalaysia.my/track-trace/ 

What should I do if my order has not arrived?

To track and check the status of your order, please click here https://www.euphoriamalaysia.my/track-trace/  

Please contact us at 03-5192 0082 / +60 12 503 9115 or email us at cs@euphoriamalaysia.my for further concern

Will I get charged for a re-delivery?

There is a re-delivery charge based on the shipping address's actual rate on re-delivery. Our customer service will advise the exact re-delivery charges upon customer request.

Please contact us at 03-5192 0082 for further queries or email us at cs@euphoriamalaysia.my

I entered the wrong address, what should I do?

The delivery address for an order must be a valid delivery address - we do not ship to P.O. Box or Parcel Lockers. Unfortunately, the delivery address cannot be amended once the order has been paid. 
In the event that the wrong address is indicated in the order, and the package is delivered, Euphoria Malaysia will not be liable for any replacement or refund. 
*** The courier will charge an additional cost for change of address for undelivered parcels with wrong/invalid addresses.

 

FAQ - RETURN & EXCHANGE

HOW DO I RETURN / EXCHANGE MY ORDER?

 

RETURN

Customers can return damaged /wrong /faulty items. You have 7 days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. All items must be in the original packaging and need to have the receipt.

Change of mind is not applicable for the exchange or refund.

Please notify us via cs@euphoriamalaysia.com and complete with your details as below. Email responses would be given within 3 working days from the date of receipt.
1. Order Number
2. Date of Purchase
3. Full Name
4. Phone Number
5. Reason to refund
6. Attached with a picture or video of your item

 

REFUNDS

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you within 3 working days of the status of your refund after inspecting the item.

If your return is approved, you can choose the refund method as below;
2 working day     : -  E-Cash Voucher credit to your Euphoria account.
14 working days : -  To your Bank account.
 

 

COURIER CHARGES

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

 

DO YOU ACCEPT RETURNS / EXCHANGES DURING THE PROMOTION PERIOD?

  • No item bought during promotional or seasonal events are accepted for returns and exchanges

COURIER CHARGES ?

  • Courier charges on product manufacturer defects will be borne by Euphoria Malaysia.
  • Courier charges on item change due to customer change of mind will be borne by the customer.